Troubleshooting and FAQ

Answers to the most common questions.

My monitor is DOWN but the site works in my browser

• Check the expected status code. A redirect or a 401 is not 200.
• Keyword monitors fail when the text is missing from the response body, for example because a bot-protection page is returned instead.
• Some sites block requests from data-center addresses. Allow our requests or use a dedicated health endpoint.
• Press Test Now to run a fresh check and see whether the problem is still there.

I cannot create a monitor for an internal address

Targets that resolve to private, loopback or link-local addresses are blocked on the hosted service. Monitor a public endpoint, or expose a health URL that is reachable from the internet.

A heartbeat is late although the job ran

• Make sure the ping is the last line of the script and that the script does not exit earlier.
• Use curl -fsS -m 10 so a network hiccup is visible in the job log.
• Increase the grace period for jobs whose duration varies.
• Check the time zone of a cron schedule.

I did not get an alert

• Open the delivery history in Alerts & Channels and look for an error next to the message.
• Use Test on the channel. A revoked Telegram bot token or a deleted Slack or Discord webhook is the usual cause.
• On Pro, check the tag filter of the channel.
• A paused monitor does not alert.

I paid but my plan is still Free

The plan changes when WayForPay confirms the payment, usually within seconds. Reload the page and check the plan badge next to your name. If it still says Free after a few minutes, write to contact@reslab.pro with the email of your account and the time of the payment.

How do I delete my data?

Delete monitors and channels in the app, or write to contact@reslab.pro to have the whole organization removed. See the Privacy Policy for what we store.

Contact

Use the Contact form on the home page or email contact@reslab.pro.